For many homeowners, the to-do list is a source of constant, low-grade stress. It’s the leaky faucet you notice while brushing your teeth and the nagging feeling that you should be getting quotes for that big project.
You’re not neglecting your home, but in the whirlwind of work, family, and life, you’re just trying to keep up.
This was the exact situation for one of our recent clients. They were diligent homeowners but found themselves in a particularly busy season of life, unable to make progress on home projects at the pace they wanted.
They decided to invest in our Home Concierge service. We sat down with them to understand the real-world impact it’s had over the first six months—on their time, their finances, and their peace of mind.
1. What initially motivated you to engage in conversation about having a Home Concierge?
It wasn’t that I was neglecting home maintenance. I was keeping up. But the pace at which I could get through everything was limited during a particularly busy season for our family.
Home Concierge offered a way to accelerate progress and bring more structure to it all.
I’d compare it to the difference between going to the gym on your own versus working with a personal trainer — you still do the work, but you’re more focused, more efficient, and get better results faster.
2. About how much time do you think Home Concierge has saved you in the first six months?
I’d estimate it’s saved me at least 10 hours.
The biggest time savings have come from not having to solicit multiple quotes or manage the back-and-forth of coordinating a project through to completion.
One great example: we had an issue with our gas fireplace that required coordination between two contractors. Home Concierge stepped in, made sure everyone was communicating, and ensured accountability on both sides—avoiding what could’ve been a drawn-out, frustrating situation.
3. In what ways has Home Concierge helped you save money?
The difference in cost between proactive and deferred maintenance is significant—often 4–5x more when problems are left unaddressed.
By moving to a proactive maintenance model with Home Concierge, I feel like we’re avoiding major costs before they happen. On top of that, I’ve benefited from discounts on individual projects
If a typical homeowner spends 1–3% of their home’s value each year on upkeep, and Home Concierge is helping me save 5–10% through better pricing and smarter timing, the return on investment is clearly there. And that’s before factoring in the value of my own time.
4. Since signing up with Home Concierge, how has your approach to managing your home changed?
I’ve moved from a reactive, checklist mindset to a more strategic, whole-home view. It’s less about putting out fires and more about staying ahead of them.
There’s structure now, and a sense of momentum.
The comparison to a financial advisor is exactly right—it’s someone watching the big picture and helping me make smarter decisions to protect what is likely my biggest asset.
5. For other busy homeowners considering the $2,100 annual investment into their home, how would you explain the return you’ve personally seen?
It’s been a strong investment—financially, yes, but also in peace of mind and reclaimed time.
Between contractor discounts, avoided repairs, and the time saved not managing logistics, the numbers add up. But more than that, it’s changed how I experience homeownership. I no longer feel behind or reactive.
If someone asked me, “Is it worth it?”—my answer would be: absolutely. If you value your time, and want to stay ahead of costly surprises while protecting your home’s long-term value, it’s a smart move.
Want to Try Home Concierge?
You’re invited to try Home Concierge. Get a Home Kickoff, Digital Home Hub, access to VIP contractor pricing, and unlimited concierge requests.
Neighbor Serve is a member-based home service club serving Indianapolis homeowners. Like Costco for home services, we provide VIP access and preferred pricing from the top 5% of contractors in central Indiana—neighbors serving neighbors.