When you’re renovating your home or building one from the ground up, the finished space matters. But so does everything that happens along the way.
That’s something Justin Schwab and the team at Custom Living understand well.
Custom Living designs, builds, and remodels custom homes, with roots firmly planted in the renovation world. Over the years, the team has helped homeowners transform existing spaces, tackle complex renovations, and eventually take that same thoughtful approach into ground-up custom home construction.
“What our company does is we deliver unrivaled building experiences, and we do that through designing, building, and remodeling custom homes,” Justin says.
Taking the Stress Out of the Building Process
Anyone who has tackled a major home project knows the questions that can come with it: How much will it cost? How long will it take? What happens when something unexpected comes up?
For Custom Living, creating a better experience means addressing those concerns before the work even begins.
The team spends time upfront understanding each project, setting expectations, and planning carefully so homeowners can go into the process with greater confidence and predictability.
As Justin explains, the goal is for homeowners to know:
“This is what it’s going to cost. This is how long it’s going to take. This is what I’m going to get at the end of it.”
That approach was shaped in part by Custom Living’s experience with renovations. Working inside someone’s existing home—particularly on complex or historic properties—requires care, communication, and flexibility. It also means recognizing that you aren’t simply working on a jobsite. You’re working in someone’s home, alongside their family.
That experience helped Custom Living develop what Justin describes as a more “white glove” approach to building and remodeling.
The Homeowner Is Part of the Team
Custom Living also takes a distinctly collaborative approach to its projects.
Instead of treating the homeowner as someone standing outside the construction process, they become part of the project team alongside the project manager, interior designer, architectural designer, procurement team, accounting team, and everyone else responsible for bringing the project to life.
“The homeowner is part of the project team,” Justin says.
That team is there to take on much of the uncertainty that can make a major renovation or custom build feel overwhelming.
In Justin’s words, homeowners are able to offload some of their “headaches, their fears, their anxieties” to a team that understands the process and can guide them through it.
Becoming a “Lifetime Builder”
Perhaps the strongest connection between Custom Living and Neighbor Serve is how both organizations think about relationships.
For Custom Living, completing a project doesn’t necessarily mean completing the relationship.
“We’re really interested in this idea of being a lifetime builder for clients,” Justin explains. “Those relationships aren’t one-time transactions.”
He points to one nearby family as an example. Over the course of seven years, Custom Living has worked throughout their home—eventually touching every room as well as the exterior.
For Justin, that represents much more than repeat business. It represents trust.
And it’s a philosophy that fits naturally with Neighbor Serve.
We don’t believe finding a home service professional should simply be about completing a transaction. It should be about finding people you can trust, building relationships within your community, and knowing who you can turn to the next time you need help.
Justin sees that connection, too.
“Neighbor Serve has that same approach of looking at this isn’t a one-time transaction. We are here to serve you in your community for a long, long time.”
That’s what great home service should look like: trusted relationships built over time, strengthened by showing up, doing great work, and continuing to deliver.
And that’s exactly the kind of relationship Neighbor Serve is built to help homeowners find.
Learn About White-Glove Home Management
Big projects, ongoing maintenance, unexpected repairs—homeownership comes with a lot to manage. You shouldn’t have to coordinate it all yourself.
With Neighbor Serve Home Concierge, you have a dedicated team to help you navigate home projects, connect with trusted local Pros, and keep things moving from start to finish.
Spend less time managing your home and more time enjoying it.
